Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why an occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

We do accept walk-ins whenever possible, however, please keep in mind that scheduled appointments will be seen first.  

Please do your best to arrive on time. If you do happen to be late for an appointment, we will do our best to accomodate you. Keep in mind that it may be necessary to reschedule your pet's appointment if there are time constraints. We want to make sure our doctor can give your pet the undivided attention and thorough examination that you deserve!

For your convenience, "drop-off" appointments are available. A "drop off" means you could bring your pet and leave him/her with us for a couple of hours. Usually we will ask you to drop off sometime in the morning so our doctor can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, you will be given a call to go over the diagnosis, treatment, medications and discharge instructions for your pet.

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons why we ask you to restrain your pet.  We recommend that animals be placed on a leash or in pet carriers before entering the hospital.

Payment Policy

We require full payment at the time that services are rendered. Once your pet has been examined by our doctor, we will be happy to work up a treatment plan estimate prior to any procedure being performed so there are no "surprises" at discharge. For your convenience, we accept cash, Visa, and MasterCard.

We do not offer in-hospital payment plans.

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.

All cats must be presented in an appropriate cat carrier.